How Urban Local Self-Government Serves Poor People: Assessing the Relationship Between City Corporation Ward Centre and Urban Poor Communities.

Authors/ Publisher: Afzal Hossain Sakil/Samantha Tamrin/Niaz Makhdum

Abstract:

Abstract

The government of Bangladesh (GoB) is working relentlessly to provide government services to the urban poor citizens of Bangladesh. This research focused on mixed-method approach and incorporated primary data from the poor residents of Chittagong City. Quantitative data comprised from structured questionnaire, and qualitative data was from FGDs, KII, and author experiences. The government has modernized the service delivery of the local government system through e-service delivery. City corporation ward offices provide this poor community with various civic facilities and services, to resolve their grievances and involve them in the process of digitalization. This study found that the ward office has a deep relationship with the people of the poverty-stricken community. This relationship exists between the service provider and the recipient. The people of the urban committee face various challenges while receiving services and these are resolved through the ward office. The ward office is the focal point for the delivery of public services in the city and from where the services are provided to the people of the poverty-stricken community.